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We offer the following services within the surgery (click on the triangle to go directly to the page on which they are featured):

We operate a full appointment system for all our surgeries. We encourage you to see your own doctor if possible, but if he or she is not available you will be offered an appointment with another doctor. You can ask to see a female or male doctor on a particular occasion if you wish.

Please say if the appointment is  urgent  or can wait for your usual doctor's next available time. For urgent problems you will always be offered an appointment on the same day, but it may not be with your preferred doctor.

If you wish to speak to a doctor or nurse please call this number and leave your name & phone number. You will be told when your call is likely to be returned.

The doctors can do some minor operations on site (such as mole removal and treating ingrowing toenails). Your doctor will advise if this is possible and the receptionist will send you an appointment for the next available session.

You can see any doctor or nurse if you need family planning advice. The pill is prescribed at normal consultations;diaphragm caps and intrauterine devices are usually fitted at special appointments. Condoms are available from the dispensary.

Routine blood tests are carried out at the surgery by the phlebotomist on weekday mornings. Blood tests can also be done at home for housebound patients.

You can book an appointment directly with one of the practice nurses for any nursing procedure or advice. You may be asked what the appointment is for, so that the correct amount of time can be allocated.

There are specialist nurse-run clinics for particular conditions or requirements:

Asthma - Sister Anne Jones. Patients with asthma and chronic lung disorders are encouraged to attend for monitoring and education. Smoking cessation advice and treatment is available to all smokers.

Cervical Smears are undertaken by all the practice nurses. Automatic recall appointments will be sent every five years or sooner as necessary if a previous abnormality has been found.

Child Immunisations - Sisters Janet Millard and Mary Lee. Parents will receive automatic appointments for their children, according to the national schedule. Please feel free to discuss your child's immunisations with the doctor or nurse. Clinics are held on Tuesday afternoons.

Coronary Heart Disease - Sister Mary Lee. Patients with coronary heart disease or those at high risk will be offered an annual review to monitor their risk factors and treatment. Self referral is encouraged.

Diabetes - Sister Elizabeth Prinsep. The clinic offers support and information to all diabetic patients, including those newly diagnosed and/or recently registered. Blood glucose meters are available on loan. All diabetic patients are offered an annual review with the nurse and doctor to monitor treatment and detect early complications.

Flu Jabs - Patients over 65 and those with chronic diseases will be invited for an annual flu jab.

Travel clinic - Sister Janet Millard and Dr Mitchell. Advice is given on travel immunisations and precautions. Please remember that some immunisations have to be started several months before you leave - so book well in advance! A fee may be charged for some vaccinations.

Warts & Verrucas can be treated with liquid nitrogen by the Practice Nurse. Please ring for the next appointment.

Well Person Consultations offered by the practice nurses include lifestyle advice, diet, exercise, smoking, osteoporosis and men's/women's health concerns.

Please phone after 9.30am Mon-Fri when the lines are a little quieter.
For test results please phone after 11.30am.

• Mrs Cindy Parsons
• Mrs Val Harder
• Mrs Darryl Stiles

The PAs are responsible for all referrals made by doctors to hospitals and other services. They know the doctor's day to day availability and commitments and can be contacted for any queries regarding these issues.

The practice is bound by the data protection act 1998, which governs the storage and processing of personal data held on computer. Patients have the right to access their computer and written records. If you require further information regarding this, please speak to our Practice Manager.

Doctors are able to do private medical examinations, reports, passport counter signatures etc. There will be a charge for these services (a list is available at reception).

We are always happy to receive suggestions as to how we can improve our services. If you have a complaint, according to NHS guidelines, this should be directed to the practice in the first instance. A copy of our complaints protocol can be obtained from our Practice Manager Mrs Julie Davies.

Patients and Staff have a right to be treated with respect and dignity. We support the policy of Zero Tolerance of abuse and violence in the surgery.

Patients on regular medication will be issued with a repeat order form by their doctor. This is printed on the counterfoil at the right of the computer-printed prescription. To use this "re-order" form, please tick the items you require then:
(a) Deliver it to the surgery, or
(b) Post it to the surgery, or
(c) Fax it to the surgery on  01794 514224 

We are sorry that requests cannot be accepted over the phone, due to the risk of errors occurring. Requests for items not listed must be made in writing and may be prescribed at the discretion of your doctor.

A limit is placed on the number of times (usually 6) that a repeat item can be issued After the limit is reached you may be asked to consult with the doctor to have your repeat prescription re-authorised.

Requests received before 10.00am Mon-Fri will be ready for collection after two working days (eg. prescriptions requested on Monday can be collected on Wednesday morning, those requested on Thursday can be collected on Monday morning).

If you specify it, your prescription can be sent directly to a Romsey chemist of your choice. Your medication will be ready for collection in the afternoon on the second day after your request.

The Romsey chemists in this scheme are:

• Boots
• Lloyds
• Moss
• Superdrug

We are able to dispense medicines directly to patients living in rural areas more than 1 mile from a chemist. If you are eligible you will be asked to register for this service when you join the practice.

The opening hours of the dispensary are:

If you have a repeat order form, requests can be taken at the dispensary counter or by phoning  01794 522523 ... and when requested dialling  235 . These requests can usually be dispensed straight away.

Requests for any items not on a repeat order form should be put in writing and sent, faxed or delivered to the surgery (see PRESCRIPTIONS).

If you have any queries about your medication, our dispensers Christina, June and Becky will be pleased to help you.

We welcome new patients to the Abbey Mead Surgery.

Please bring your medical card or details of your previous address and Doctor's surgery. You will be welcomed by our registration manager, Mrs Pam Warburton, who will tell you about the practice, and ask you to complete a "New Patient Health Questionnaire".

You will then be asked to make an appointment at your convenience to see your new doctor or one of the practice nurses for a brief health check. This serves to advise us of your health needs as soon as you join the surgery, whilst waiting for your previous records to reach us.

This link will take you to a page with a street map of Romsey with our location marked on it. You can return to the Abbey Mead Surgery Web Site by clicking on the "back" button of your browser.

Dr Allen has her consulting room upstairs. If you have difficulty using stairs, please let the receptionist know and we can make arrangements for you to be seen downstairs.

From April 1st 2004, patients will be registered with the practice rather than with an individual doctor. However we encourage you to choose which doctor you would like to see regularly and to make all routine appointments with your chosen doctor.

Please have a pen and paper handy as you will be given a contact number.

Your call will then be answered directly by a call service who can give advice, arrange for you to attend an out-of-hours medical centre or arrange for an emergency home visit if appropriate.

From 1st July 2004 responsibility for-out-of hours services has been taken over by Eastleigh and Test Valley South Primary Care Trust, who are working to ensure that good quality care is made available.

This is an alternative source of medical advice on the phone which is available 24hours a day.

You can attend the centre in Shirley at 1a Howards Grove, Shirley, SO15 5PR, telephone  02380 790000 

We regret that the Surgery is no longer open on Saturday mornings. The arrangements for cover at this time are the same as those for the out-of-hours period outlined above.

For non urgent visits please telephone before 10.30am.

You will be asked by the doctor's personal assistant for brief details of your symptoms. The doctors normally visit after morning surgery unless it is apparent from your details that an immediate visit is necessary.

If transport is available, please come to the surgery - you will be seen more quickly this way.

• Barbara Harries

You may be asked to leave a message on their answerphone.

Baby Clinics are held in the surgery on Tuesdays from 12.30-2.30pm (no appointment necessary) and they will arrange development checks.

• Sharon Bayes
• Monique Rosell

They can be contacted on the above number from 12.30-1.30pm Mon-Fri. Or you can leave a message for them on  01794 512218 .

Can be accessed via your doctor and are able to do home visits.

There is a social worker attached to the surgery who meets with the doctors monthly.

Patients over 65 years of age and those with diabetes or a disability are entitled to NHS chiropody at Romsey Hospital. Self referrals are accepted (forms available at reception) or you can discuss it with your doctor.

The midwives attached to our surgery are based at Romsey Hospital. If you are pregnant, please consult your doctor initially who will discuss the arrangements for your antenatal care and delivery with you.

You may find these links to other web sites useful:

UK Self Help is a directory of support groups for a huge variety of conditions.

Patient UK a directory of useful advice for treating common conditions.

Healthsites another portal with excellent patient information leaflets.

NHS Direct Online a useful alternative to ringing up the advice line.

Travelhealth up-to-date health information for travellers - including recommended jabs and malaria tablets for different countries.

OMNI a serious guide to quality Internet resources in health and medicine. Contains the best search engine for health enquiries on the net.

Healthwatch an organisation that evaluates orthodox and alternative treatments and exposes fraudulent claims. (Nick Ross is president!)

Romseynet information about local services and events in Romsey. Not strictly medical, but highly recommended.